Friday, January 30, 2009

Satellite Radio and Customer Service



Less than three months after merging and changing channels and schedules, Sirius-XM goes the extra mile to irritate longtime loyal customers with this email:

Dear JOE NICK PATOSKI,
We are offering select subscribers like you, who have multiple subscriptions, a special opportunity to lock in the current low rate on their additional radio subscription.
On March 11, 2009, the monthly rate for your discounted subscription will increase from $6.99 per month to $8.99 per month upon renewal.* You can lock in the special discounted rate of $6.99 a month by choosing a longer-term plan at www.sirus.com/lockin - but only if you act quickly.
And if you renew now, you can continue to listen online FREE for the entire length of your subscription. Effective March 11, 2009, online listening will be upgraded to a higher quality digital audio and no longer included as part of a base subscription at no charge.
Save with Longer Subscription Plans.
Depending upon the Subscription Package and Plan you choose for each radio, you could enjoy an average annual savings of more than $90.00 with two radios on an Annual Plan. Save even more with two- and three-year plans. Any credits on the account from earlier payments made will be applied to your renewal – you'll only be charged the difference.
It's Easy to "Lock In" & Save.
You will need your account and complete phone number on record above.
With SIRIUS you can listen to great channels, programs, personalities, legendary DJs and celebrity hosts. Plus, we recently added more exclusive programming like Bob Dylan's Theme Time Radio Hour, Tom Petty's Buried Treasure and B.B. King's Bluesville. And more great programming is on the way. So don't wait, click on www.sirus.com/lockin to lock in your low rate today and save on the best in audio entertainment!"



To which I say, Ya basta! I’ve already let XM go in one car, so I think I’ll keep one Sirius sub and let the other drop.
Again, the concept is great, listening to music w/o commercials is great, all the NPR feeds are great. But these folks don’t know customer service from Houdini and with the economy the way it is, customer service comes first.

1 comment:

JayG1019 said...

FYI that email is a fraud. Look at the website that it sends you to "www.sirus.com/lockin". That's not how you spell "SIRIUS".